Staff Partner Agreement

INDEPENDENT SERVICE PROVIDER AGREEMENT (FOR STAFF/PARTNERS)

1. Nature of Engagement (Independent Contractor Status)

• No Employer-Employee Relationship: The Service Provider (Staff) registers on Workeezi as an autonomous, freelance, independent contractor. Registration does not constitute an employment contract, salary guarantee, or employee benefits from Workeezi. Payouts are strictly “Work-Done-Basis” calculated daily and disbursed weekly after platform commission deductions.

2. Mandatory Registration & Background Verification (BGV) Policy

• Mandatory Verification: To activate a profile on workeezi.in, the Staff must undergo absolute credential and identity filtering.

• BGV Options & Fees Borne by Staff — Option A: Staff must upload a recently issued, verified Police Clearance Certificate (PCC) on their own accord. Option B: Staff can opt for Background Verification (BGV) through Workeezi’s designated third-party verification partners. The standard BGV fee charged by the verification vendor must be entirely borne by the Staff and will be deducted from their initial onboarding setup or paid upfront.

• Fraudulent Documentation: If any degree, Aadhar card, registration license, or BGV document is found to be forged or tampered with at any stage, the profile will be blacklisted instantly, all accumulated wallet earnings will be permanently frozen, and criminal proceedings for cheating and forgery will be initiated.

3. Service Delivery Guarantee & Daily Attendance Logs

• Duty of Care: Once a Staff member clicks “Accept” on an On-Demand booking request, they are legally bound to ensure professional service delivery as per the designated Job Description (JD). Unannounced absents or leaving a critical patient unattended without a 24-hour prior notice to the admin will attract standard performance penalties.

• Daily In/Out and OTP Mapping: Payout generation is strictly tied to digital compliance. The staff must mark their “In & Out” daily on the web portal and input the Customer-Generated Completion OTP at the end of each shift. Failure to lock the daily OTP means the transaction engine will not credit that shift’s earning to the staff ledger.

4. Zero Tolerance for Direct Dealings (Breach of Contract)

• Bypassing the Platform: If any Staff member is found sharing personal phone numbers to bypass Workeezi, accepting cash directly from the customer without administrative logging, or continuing services privately even after marking the order “Completed” on the dashboard, it will be treated as a material breach of contract.

• Deactivation and Damages: The Staff profile will be permanently deactivated/banned with zero access to the platform in the future, all current wallet balances/payouts will be forfeited as liquidated damages, and Workeezi reserves the right to recover financial losses via legal notice.

5. Assumption of Risk — Nature of Home-Based Service

Staff acknowledge that services are delivered inside a third-party (Patient/Family) private residence, an environment Workeezi does not control, inspect, or supervise directly. By accepting a booking, Staff confirm they understand and voluntarily accept the inherent risks of providing care in a home setting, distinct from a clinical/hospital environment.

6. Personal Safety, Harassment & Misconduct by Household Members

Staff have the right to immediately discontinue a service and leave the premises if they experience threatening, abusive, harassing, or inappropriate conduct from any household member, including conduct of a sexual or molestation nature. Any such incident must be reported to Workeezi’s admin team immediately and may also be reported directly to local police authorities by the Staff member. Upon a credible report, Workeezi will suspend the concerned Family/Patient account from the platform pending review, and will cooperate with any police investigation to the extent legally required. Workeezi’s role in such incidents is limited to platform-level suspension and cooperation with authorities; Workeezi is not a party to and bears no liability for the underlying incident itself, which remains a matter directly between the Staff member and the individual(s) responsible.

7. Commuting & Travel Risk

Staff are solely responsible for their own travel/commute to and from a Patient’s residence, by whatever mode of transport they choose. Workeezi bears no liability for any accident, injury, loss, or delay occurring during a Staff member’s commute. Staff are strongly encouraged to maintain their own personal accident and health insurance coverage.

8. Liability Allocation — Medical Outcomes, Negligence, Theft & Mishandling

Staff are independent, verified professionals responsible for their own clinical judgment, technique, and conduct while delivering service. Any claim relating to medical negligence, error, or adverse patient outcome arising from a Staff member’s actions is a matter directly between that Staff member and the Patient/Family, including any recourse through the Staff member’s professional council or applicable law. Any allegation of theft, loss, or damage to property at a Patient’s residence is a matter of direct and sole liability of the Staff member involved, including potential criminal proceedings, and Workeezi bears no financial liability for such claims. Workeezi’s role in all such matters is limited to facilitating the platform connection, verifying credentials at onboarding, and cooperating with lawful investigation; Workeezi is not liable for outcomes, disputes, or damages arising between Staff and Patient/Family.

9. Data Privacy & DPDP Act, 2023 Obligations

Staff shall access and use any Patient personal or health information strictly for the purpose of delivering the booked service, in accordance with the Digital Personal Data Protection Act, 2023. Staff shall not disclose, copy, photograph, or share any Patient information, medical records, or household details with any third party under any circumstances. Breach of this clause may result in immediate profile deactivation, forfeiture of pending payouts, and potential legal action under applicable data protection and privacy laws.

10. Limitation of Workeezi’s Liability

10.1 Save for the liability allocations expressly set out in Sections 5 through 9 above (which allocate liability for medical negligence, theft, harassment, and personal-safety incidents directly between Staff and Patient/Family), Workeezi’s own aggregate liability to Staff arising out of or in connection with this Agreement, whether in contract, tort (including negligence), statute, or otherwise, shall not exceed the greater of (a) the total Platform Fee, if any, retained by Workeezi from Staff’s bookings in the three (3) months immediately preceding the event giving rise to the claim, or (b) ₹25,000 (Rupees Twenty-Five Thousand).

10.2 Workeezi shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of income, profit, goodwill, or opportunity, arising out of or in connection with this Agreement or the Platform, even if advised of the possibility of such loss.

10.3 Nothing in this Section 10 shall operate to exclude or limit Workeezi’s liability for (a) death or personal injury caused by Workeezi’s own gross negligence or willful misconduct, (b) fraud or fraudulent misrepresentation by Workeezi, or (c) any liability that cannot lawfully be excluded or limited under applicable Indian law.

11. Force Majeure

11.1 Neither party shall be liable for any failure or delay in performing its obligations under this Agreement to the extent such failure or delay is caused by an event beyond that party’s reasonable control, including but not limited to: natural disaster, epidemic or pandemic, act of war or terrorism, civil unrest, strike or labour action (other than by the affected party’s own personnel), governmental order or restriction, or failure of internet, telecommunications, or payment-system infrastructure (“Force Majeure Event”).

11.2 A party seeking to rely on this Section shall notify the other party as soon as reasonably practicable after becoming aware of the Force Majeure Event, and shall use reasonable efforts to mitigate its effects and resume performance as soon as reasonably possible.

11.3 If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate this Agreement by written notice to the other, without liability for such termination (save for accrued rights and obligations arising prior to the Force Majeure Event).

12. Stamp Duty, Grievance Redressal & Statutory Compliance

12.1 Stamp Duty
This Agreement shall be stamped in accordance with the Indian Stamp Act, 1899 and the stamp legislation applicable in the state where it is executed. [Placeholder — party bearing the stamping cost/responsibility to be confirmed.] The parties acknowledge that an inadequately stamped instrument may be inadmissible in evidence in Indian courts and, per N.N. Global Mercantile Pvt. Ltd. v. Indo Unique Flame Ltd., may also affect the enforceability of any arbitration clause contained within it.

12.2 Grievance Officer
Workeezi shall designate a Grievance Officer in accordance with the Consumer Protection (E-Commerce) Rules, 2020, whose name and contact details shall be published on the Platform and made available to Staff on request, for escalation of complaints relating to this Agreement or the Platform.

12.3 IT Act & DPDP Concurrency
The data-privacy obligations in Section 9 above operate concurrently with, and do not replace, Workeezi’s obligations under Section 43A of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”). Where the SPDI Rules impose a standard stricter than the Digital Personal Data Protection Act, 2023, the stricter standard shall apply.

13. Worker Classification Disclosure (Code on Social Security, 2020)

13.1 This Agreement is structured on the basis that Staff renders services to Patient/Family as an independent service provider, and that Workeezi’s role is limited to that of a facilitating intermediary/platform as described in Sections 2 through 4 above — not as Staff’s employer, and not as a party to the underlying service relationship between Staff and Patient/Family.

13.2 Staff acknowledges that India’s Code on Social Security, 2020, together with the other three Labour Codes, came into force on 21 November 2025 and, for the first time under central legislation, formally defines and regulates the terms “gig worker,” “platform worker,” and “aggregator.” Depending on how these definitions are applied to platforms such as Workeezi, they may impose statutory obligations independent of this Agreement, potentially including (a) contributions by Workeezi, as a possible “aggregator,” to a government Social Security Fund, and (b) Aadhaar-linked e-Shram registration requirements applicable to Staff as a possible “platform worker.”

13.3 Nothing in this Section 13 alters the contractual relationship, liability allocation, or classification of Staff described elsewhere in this Agreement. Workeezi will notify Staff of any material change to registration or contribution obligations as these are clarified through further government rules, notifications, or judicial interpretation.

MISCELLANEOUS CLAUSES (GOVERNING JURISDICTION)

1. Governing Law & Dispute Resolution

• This agreement, the digital marketplace ecosystem of www.workeezi.in, and all bilateral issues between Customers, Staff, and the Platform shall be governed exclusively by the federal laws of India.

2. Absolute Jurisdiction (Delhi Court Lock)

• In the event of any legal dispute, consumer court complaints, arbitration, or litigation arising out of medical disclaimers, breach of contract, safety issues, or financial transactions, the courts of New Delhi, India alone shall have exclusive jurisdiction to try and resolve the matter.

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