Booking, Cancellation & Refund Policy
How bookings are confirmed, what you pay in advance, and how refunds work on Workeezi.
In short: you pay only for shifts or sessions that are provided. Unused shifts or sessions are refunded. To cancel or stop a service, tell us at least 12 hours before the next shift or session.
1. How a booking is confirmed
- You choose a professional and tap Confirm booking. No payment is taken at that step.
- We ask the professional to confirm. We expect a response within 60 minutes during working hours (8 AM to 9 PM).
- If the professional you chose is not available, we offer you the most suitable available professional. You are free to accept or decline.
- Your booking is confirmed when the advance is received. Only then are the professional’s full name, phone number and photo shared with you, and your address and contact details shared with the professional.
2. Advance payment
- Bookings of 7 days or less: the full amount is paid in advance.
- Bookings longer than 7 days: the first 7 days are paid in advance. The balance is paid in advance for each following period.
- The exact advance is shown to you on the Confirm booking page before you agree.
3. Start date
- A service cannot start on a past date. If your chosen start date passes before the booking is confirmed, the start date moves to the next available day, and you can choose a later date.
- Your booked number of days, shifts or sessions does not reduce because of this change.
4. Cancellation by the customer
| Situation | What happens |
|---|---|
| Before a professional is assigned | No fee. 100% of any amount paid is refunded. |
| After a professional is assigned and confirmed, cancelled at least 12 hours before the first shift or session | No fee. The advance is refunded in full. |
| After a professional is assigned and confirmed, cancelled less than 12 hours before the first shift or session | A cancellation fee of ₹200 applies, as basic compensation to the independent professional for the time blocked. The remaining amount is refunded. |
| During an ongoing care package (for example, stopping on day 4 of a 10-day booking), with at least 12 hours’ notice before the next shift or session | You may stop at any time. Shifts or sessions already provided are charged. All unused shifts or sessions are refunded. |
| During an ongoing care package, stopped during a day or with less than 12 hours’ notice | That day’s shift or session is also charged and is not refundable. The remaining unused shifts or sessions are refunded. |
5. Cancellation by the professional or by Workeezi
- Professional does not attend: if the assigned professional cannot reach the address because of an emergency, Workeezi makes reasonable efforts to arrange another professional within 2 hours. If no replacement is available, that shift or session is not charged, with no penalty to you.
- Safety and conduct: if the professional meets an unsafe, hostile or abusive environment, faces any form of harassment, or is made to do household work outside the agreed care, the professional may stop the service immediately. In that case the charge for that day is forfeited and is not refunded. Workeezi reviews every such report and may end the remaining booking.
- Workeezi cannot arrange the service: if we are unable to arrange the requested category of professional within a reasonable time, the amount paid for the unprovided service is refunded in full.
6. How to cancel or stop a service
- Message our care coordinator on WhatsApp at +91 88513 57216, with your request number (for example WR000123).
- The 12 hours are counted from the time we receive your message to the start time of the next shift or session.
- Please do not arrange changes or payments directly with the professional. Changes agreed outside Workeezi are not covered by this policy.
7. How refunds are paid
- Refunds are calculated on the attendance recorded for your booking: shifts or sessions provided are charged, the rest are refunded.
- Refunds are paid to the original source of payment (UPI, credit or debit card, net banking) within 7 to 10 working days. Our coordinator confirms the amount with you first.
- Where a Workeezi Wallet is available on your account, you may choose to keep the amount as wallet credit for future bookings instead. Wallet credit is not transferable to another person.
This policy is read together with the Patient & Family Service Agreement. If the two differ on cancellation or refund, this policy applies.
Last updated: 10 October 2026. Questions? WhatsApp our care coordinator at +91 88513 57216.